Everything you might want to ask.

Submit the inquiry form or contact us via WhatsApp/email. We confirm your dates, preferred region, pace, budget, language needs, and travel style, then prepare your itinerary and invoice. Payment is requested only after those details are confirmed in writing.

You can use the website to choose a journey direction and send an inquiry. A travel designer then confirms dates, hotel style, room needs, transport, guide language, and any special requests before final booking.

After itinerary and invoice confirmation, we can accept PayPal Business for suitable deposits/card-friendly payments, Wise international transfer, or bank wire for higher-value bookings. We do not accept cash, cryptocurrency, Western Union, or personal-account transfers.

Only after your itinerary and invoice are confirmed in writing. A common schedule is deposit on confirmation, a second payment before departure, and final payment before arrival. Exact timing is stated in your invoice.

Yes, all prices are quoted in USD unless otherwise stated. We can discuss alternative currencies for payment (EUR, GBP, AED, etc.) on request, calculated at the prevailing exchange rate.

Published starting prices are reference examples for selected journeys. Your final itinerary depends on travel dates, room level, guide language, transport, and any special access or private experiences.

No. The price you're quoted is the final price. We do not run commission-driven shopping stops. We do not pressure you to buy anything during your trip. Optional activities are clearly marked and never required.

60+ days before departure: 90% refund. 31-60 days: 60%. 15-30 days: 30%. Less than 15 days: no refund. See /trust for full details and force majeure provisions.

If you can't travel due to flight issues outside your control, we work with our partners to either postpone your trip or maximize your refund. Travel insurance covering trip interruption is strongly recommended.

We strongly recommend it for all trips. For Tibet travel, comprehensive insurance is mandatory due to altitude. We can recommend providers but do not sell insurance ourselves.

Visa and visa-free eligibility depend on nationality, itinerary, port, and trip purpose. Your itinerary will state any known visa assumptions. Refund treatment follows the cancellation terms confirmed in writing, so travel insurance is strongly recommended.

It depends on nationality, entry port, itinerary, trip purpose, and current policy. Some travelers qualify for 30-day visa-free entry, some for 240-hour transit visa-free entry, and some need a regular visa. Tell us your nationality and itinerary so we can point you to the right official policy check.

For travelers who do need visas (most don't in 2026), the standard processing time is 4-7 business days. Some embassies process within 1-2 days for an expedited fee. We provide guidance but cannot process visas — only embassies can.

Yes, all foreign visitors to Tibet need a Tibet Travel Permit (TTP) in addition to a Chinese visa or visa-free entry. We handle TTP applications for our partners — typically 2-3 weeks lead time required.

Passport (with 6+ months validity), visa (if required), printed copies of hotel bookings (China sometimes requires for hotel registration), travel insurance documents, return flight ticket. Tibet travelers also need their TTP printed.

English is the default language. Other languages such as Arabic, Spanish, French, Russian, or Japanese may be available in selected regions and can be requested when you inquire.

Vehicle type depends on region, group size, luggage, and service level. We confirm the best-fit vehicle in your itinerary.

Essential: comfortable 4-star hotels in central locations (international or Chinese chains). Signature: 4-5 star boutique hotels with character. Bespoke: 5-star international hotels (Aman, Peninsula, Mandarin Oriental tier where requested and available).

We use high-speed rail, private drives, or domestic flights depending on the itinerary. Your day-by-day plan will show the recommended transport between cities.

Cash is increasingly rare in China. Most stores only accept WeChat Pay or Alipay. As of 2026, Alipay Tour Pass and WeChat Pay International Edition both accept foreign credit cards. We provide a payment guide before your trip.

Most major Western services (Google, Facebook, Instagram, WhatsApp, Western news) are blocked in mainland China. You'll need a VPN (set up before arrival) or eSIM with international roaming for unrestricted internet. Hotels typically have wifi but with the same restrictions.

Yes. You can adjust the cities, hotel style, pace, meals, special interests, and service level. We can also recommend a more comfortable pace when a trip includes many distant cities.

Yes. We have specific arrangements for halal meals, prayer times, mosque visits in Beijing, Xi'an, and other major cities. We also have Sichuan & Tibet itineraries with halal arrangements throughout. Tell us your requirements when you inquire.

Yes, all our tours can be designed for families. We adjust pace, choose family-friendly hotels, include kid-relevant experiences (pandas in Chengdu, hands-on cooking classes, etc.). Children under 12 typically receive 30-50% discount.

Yes — vegetarian, vegan, gluten-free, halal, kosher, allergies. Tell us in advance and our partners arrange accordingly. Note: very strict kosher may require additional planning given limited certified kosher options outside major cities.

Yes. We adjust pace, choose hotels with elevators, plan around stairs at historical sites (e.g., Great Wall has cable car options), include rest periods. Tell us about specific needs and we'll design accordingly.

We launched in 2026. We're a new service. We're honest about that on our /trust and /team pages.

We are a travel design and coordination service working with vetted licensed Chinese inbound operators or local partners for on-the-ground delivery. The service structure for your trip is stated in your itinerary and invoice.

See our /trust page for our business model, payment process, and cancellation approach. We use traceable payment methods after your itinerary and invoice are confirmed in writing.

Yes. After your initial inquiry, we're happy to have a video call, voice call, or extended WhatsApp conversation. For Bespoke tier inquiries, this is standard.